Make sure the cord has no visible cut marks.īring everything together and plug your device. Check the power cord and make sure you are able to properly connect one end to the camera and the other end to the supplied adapter. Unplug and remove the device from its mount (if it’s mounted) and place it on a flat and stable surface (we recommend a table) and check if there are obvious signs of damage to the housing.Ĭheck the physical condition of the supplied cord and the adapter. Check if your device is connected to power.įirst, check the physical condition of your device and make sure it’s able to receive power:Ĭheck the physical condition of your device. NOTE: If your device is disconnected from power or the internet, it will appear offline on the Lorex Home app.ġ. This guide applies to the following products: W281AA, W282CA, W261AS, W261AQ, and LNWDB1. If this has happened to you, here are some proven ways to reconnect your device to the Lorex Home app.
In some cases, your device may appear offline on the Lorex Home app but still display a solid green LED light on the camera.
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